Support
We're a small team and read every message.
We usually reply within two business days. Please include your iPhone model and iOS version if something isn't working.
Common questions
How do we pair our phones?
Both of you install Our Moment and sign in to iCloud. One of you opens Settings › Your Couple and taps Start Our Couple, then sends the invite by Messages or Mail. The other taps the invite on their iPhone and accepts. Only one of you needs to start. If both of you already started, the one who joins takes on the other's moments.
Something my partner sent made me feel unsafe. What can I do?
If you're in danger, call your local emergency number (911 in the US and Canada). In the app, Settings › Help › Report a Concern lists free help lines, lets you unpair right away without your partner's approval, and lets you email us a report. In the US, the National Domestic Violence Hotline is available 24/7 at 1-800-799-7233, by texting START to 88788, or at thehotline.org.
How do I unpair?
Open Settings › Your Couple and tap Unpair. Either partner can do this at any time, without the other's approval. The partner who started the couple keeps your shared moments; they're removed from the other phone.
Does one purchase cover both of us?
Yes. When either partner buys Plus, Premium, or Forever, the features unlock on both phones.
How do I cancel or change my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Our Moment. You can also open Plus & Premium in the app and tap Manage. If you cancel, you keep your plan until the end of the period you've paid for.
What happens to my custom content if my plan ends?
Nothing is deleted. Anything beyond the free limits is paused, and it comes back if you subscribe again.
I bought a plan but it's not showing. How do I restore it?
Open Plus & Premium in the app and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to buy it.
How do refunds work?
Apple handles all payments, so refund requests go through Apple at reportaproblem.apple.com.
Why can't I see my partner's answer yet?
That's on purpose. Answers are revealed only after both of you have answered the day's prompt.
Why does Spice It ask for Face ID?
Spice content is kept behind Face ID (or your passcode) every time you open it, so it stays private even if someone else picks up your phone. The app never sees your face data. Face ID is handled entirely by iOS.
Notifications don't say what my partner sent. Why?
Notifications are discreet on purpose. They show only a number on the app icon, never the content of a moment.
How do I delete my data?
Deleting the app removes everything stored on your phone. Moments you've shared are also kept in the iCloud account of the partner who started your couple. To erase them everywhere, use Settings › Start Over in the app before deleting it. For help, email [email protected].