Privacy Policy

Who we are

Our Moment ("the app," "we," "us") is an app for couples, available on the Apple App Store. If you have questions about this policy, email [email protected].

What the app stores, and where

To work, the app keeps the things you create in it:

• The names you enter for yourself and your partner
• Your answers to prompts: text, voice messages, photos, videos, and captions
• Replies, reactions, Sweeten It and Suggest It exchanges, rewards, points, and streaks
• Custom prompts and challenges you add
• App settings, such as your color theme and optional background photo

This content is stored on your iPhone and synced between you and your partner through Apple's iCloud. When one of you starts your couple, the app creates a private space in that person's iCloud account and shares it only with the partner they invite. Both of your phones read and write that space. It counts toward the iCloud storage of the partner who started the couple, and it's protected by Apple under Apple's Privacy Policy. We do not operate servers that receive or store your moments, and we can't see them. A background photo you pick for your theme stays on your phone only.

Some couples instead sync through a home server they run themselves. In that case, nothing is stored in iCloud.

Pairing and unpairing

To pair, one partner sends an invite through Apple's sharing screen, and the other accepts it. Apple shows each of you the other's iCloud name so you can confirm who you're paired with. Either partner can unpair at any time in Settings. When you unpair, the partner who joined loses access right away, and the shared moments are removed from their phone. The partner who started the couple keeps them on their phone and in their iCloud.

The app keeps a partner's answer hidden until you've both answered. Because your moments sync through iCloud, this is a rule the app enforces on screen, not a separate lock on the data itself.

What we do not collect

• No advertising, and no advertising identifiers
• No third-party analytics or tracking tools
• No location data
• No contacts, and no access to your photo library beyond the specific photos and videos you choose to share
• No selling or sharing of personal information with anyone

The app's statistics screens, such as your streak and connection trends, are calculated on your devices.

Camera, microphone, and photos

The app asks for camera and microphone access only so you can record photos, videos, and voice messages for your partner. When you choose an existing photo or video, iOS gives the app only the items you pick.

Face ID

The app uses Face ID (or your device passcode) to lock the app and private Spice content. Face ID is handled entirely by iOS. The app only learns whether you were verified. It never receives your face data.

Notifications

If you allow notifications, the app shows a badge number when something is waiting for you. Notifications never include the content of a moment. iCloud sends the app silent signals when something changes so the badge can stay current.

Purchases

Subscriptions and one-time purchases are processed by Apple. We never receive your payment details. Apple lets the app know which plan is active, and the app shares that plan status with your partner's copy of the app so one purchase covers you both. Apple's handling of payment information is covered by Apple's Privacy Policy.

When you email us

If you contact support, we receive your email address and whatever you include in your message. We use it only to answer you, and we don't add you to any mailing list.

Keeping and deleting your data

Your content stays until you delete it. Deleting the app removes the data stored on your phone. Settings › Start Over in the app erases your moments, including the copies in iCloud. The partner who started the couple can also remove all of the app's iCloud data from the iCloud settings on their device. If you use a home server, content stored there can be deleted there at any time. We don't hold copies we could delete for you, but we're happy to help. Email [email protected].

Age

Our Moment is intended for adults 18 and older and is not directed to children. We do not knowingly collect information from anyone under 18.

Security

Private content is protected by Face ID or your passcode, and connections between the app and iCloud (or your home server) are encrypted. No system is perfectly secure, so please keep your phone's passcode private and your devices up to date.

Your rights

Depending on where you live, you may have rights to access, correct, or delete personal information about you. Because we don't collect your content on our own servers, most of these requests can be handled directly in the app or in your own iCloud account. For anything else, email [email protected].

Changes to this policy

If we change this policy, we'll update the date at the top of this page. For significant changes, we'll also let you know in the app.

Contact

[email protected]